MfM's Blog

Articles and advice to help you create a better business, add value to your business, or get your business ready for sale or transition to the next generation.

Learning a Lesson from Pizza-making Robots

Learning a Lesson from Pizza-making Robots

In this captivating blog post, Kermit Engh takes readers on a journey filled with personal anecdotes and intriguing insights. From expressing gratitude to the Southwest Drycleaners Association’s Showcase in Dallas to recounting the sale of his cherished Christmas Tree farm, Engh shares the joys and challenges of his various business ventures. However, it is his recent encounter with pizza-making robots at an expo that sparks his imagination about the potential for automation in the garment care industry. Alongside this exploration, Engh delves into the success of his partnership in opening a thriving brewery with a pizza kitchen, and the heartwarming story of his 98-year-old WWII veteran father joining their household. Join Engh as he navigates the world of entrepreneurship, embraces automation’s possibilities, and cherishes the precious moments shared with loved ones.

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Net Promoter: The Standard for Measuring Customer Loyalty

Net Promoter: The Standard for Measuring Customer Loyalty

Many companies recognize the power of loyalty and its impact on financial performance. Not only is the notion of loyalty intuitively appealing, but a growing body of empirical evidence suggests that companies that choose to ignore loyalty may find themselves on precarious footing as they attempt to ascend the ladder of financial success.

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